audio services

AUDIO SERVICES
SHIPPING INFORMATION

Packing Instructions
Shipping Form

To send us your unit you need to do the following:

1. Fill out and print this form. Be sure to enclose it with your unit.

2. If unit is under warranty, be sure to send proof of purchase (and manufacturer RA# if the unit is Behringer)

3. Please include any remote control with the unit. The technicians often need to use the remote controls for testing purposes.

4. There is a $85.00 minimum service fee (applying to the total cost) for all non-warranty units that we request you enclose. If you have any questions about this, contact us. You may also request on the form to have us call you for a credit card number when the unit arrives.

5. Please check with us to see what our current turn-around time is. If you decide that your unit needs to be "Rushed" please enclose a $65 rush fee and mark "RUSH" at the top of the form and all 4 sides of on the outside of your box in BOLD MARKER. The Rush fee guarantees the unit on the bench within 2 business days of receipt and 2nd day air is covered (up to $20) to get your parts here quickly. We're sorry, but the rush service does not guarantee availability of parts from their manufacturer.

6. IMPORTANT!!! Pack your unit CAREFULLY. We receive far too many shipping-damaged units because the box was too small or had improper packing material. Here are some pictures of what can happen - look at that page and you will have a couple of very good reasons to spend an extra ten or fifteen minutes packing the box. Here are directions on the best way to pack a unit if you do not have an original box and packing or if the packing is old and crumbled. Please be advised that we cannot return your unit in the box it came in if it is too small, has been damaged, or does not meet our standards for safe shipping. Charges incurred are the responsibility of the customer. This applies to warranty and non-warranty repairs.

 

Audio Services ( email )
544 Central Drive, Suite 101
Virginia Beach, VA 23454
757-498-8277

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